Procedure for filing a complaint for UPI fraud

Understanding UPI Fraud

UPI has revolutionized digital payments in India but has become a target for fraudsters. Common frauds include phishing via fake payment requests, SIM swap fraud to intercept OTPs, fake customer support calls, and malicious QR codes.

Another common scam is the 'payment request' scam where fraudsters send a collect request, and entering your PIN debits money from your account instead of receiving it. The 'wrong credit' scam involves claiming accidental transfer and asking you to return money.

UPI fraud causes immediate financial loss. Tracing and recovery can be challenging, but NPCI and RBI have established reporting and resolution mechanisms.

Immediate Steps After UPI Fraud

First, call your bank's customer care and the UPI app's helpline. Request blocking of your UPI account to prevent further fraud. Most UPI apps have a 'Report a Problem' section for reporting directly.

Second, call the cyber crime helpline at 1930. Provide the UPI transaction ID, amount, date, time, beneficiary VPA, and bank details. The helpline coordinates with the beneficiary's bank to freeze the account.

Simultaneously, file a formal complaint on cybercrime.gov.in. Select 'Report Cyber Crime' for financial fraud. Upload transaction screenshots and communication evidence. Note the complaint ID.

How to File a Formal Bank Complaint

Visit your bank branch or use online banking to submit a written complaint about the unauthorized UPI transaction. Include transaction details and beneficiary information. Request reversal of the transaction.

Under RBI circular, banks must reverse unauthorized transactions reported within 3 working days with zero liability. If the bank does not resolve within 30 days, escalate to the Banking Ombudsman.

The bank investigates by reviewing transaction logs and security parameters. Cooperate fully and provide all requested documentation. The bank's decision depends on reporting timing and whether you shared your PIN negligently.

Legal Remedies for UPI Fraud Victims

If the bank does not reverse the transaction, pursue legal remedies. File a criminal complaint with the cyber cell. The police trace the fraudster through digital evidence and bank records. The accused can be prosecuted under Section 66D of the IT Act.

File a civil suit for recovery. The court can order the fraudster or negligent bank to pay the amount with interest and compensation. File a complaint with the Banking Ombudsman if the bank was deficient.

Vidhi Legal Services provides comprehensive assistance to UPI fraud victims, from filing initial complaints to pursuing legal action and representing you in court.

Frequently Asked Questions